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Should My Organization Use Competency Models? The Essential Checklist
Should My Organization Use Competency Models? The Essential Checklist

These days, many organizations dismiss competency models as outdated, static, and unable to scale. The truth is, these misconceptions often deter organizations  from benefiting from the predictability and scalability that competency models can provide (when used correctly, that is).

The 3 Things You Must Know About Selection, According to I/O Psychologists Schmidt & Hunter
The 3 Things You Must Know About Selection, According to I/O Psychologists Schmidt & Hunter

Frank L. Schmidt and John E. Hunter we quote them a lot here at Plum. To many people, those names may not mean anything, but anyone remotely familiar with Industrial/Organizational Psychology knows Schmidt & Hunter to have published some of the most influential research on valid talent selection methods to date.

This Company Banned Resumes...And Now Finds Better Candidates
This Company Banned Resumes...And Now Finds Better Candidates

It’s no secret that retaining call center representatives is a universal challenge for organizations in the industry.

What's the Difference Between
What's the Difference Between "Culture Fit" and "Job Fit?"

At #movethedial Summit in Toronto this year, Molly Q Ford, Senior Director of Global Equality Programs at Salesforce, said, “Culture fit is the new racism. Forget that word. It should be culture add-on.”

3 Traits to Look For in Your Next Customer Experience Candidate
3 Traits to Look For in Your Next Customer Experience Candidate

You’re likely no stranger to the challenge that comes with retaining customer experience employees.

A Case for Talent-Based Competency Models (And How AI Can Help)
A Case for Talent-Based Competency Models (And How AI Can Help)

The Future of Competency Models, Part 2. In our last blog post, we came down a little harsh on competency models. We aren’t going to apologize though; it was pretty well-deserved.

The Incompetence of Competency Models: Why They Fail (And How to Fix Them)
The Incompetence of Competency Models: Why They Fail (And How to Fix Them)

The Future of Competency Models, Part 1. The words “competency model” may feel a little dated, but competency models when created and used correctly are only just reaching their heyday.

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