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What's the Difference Between
What's the Difference Between "Culture Fit" and "Job Fit?"

At #movethedial Summit in Toronto this year, Molly Q Ford, Senior Director of Global Equality Programs at Salesforce, said, “Culture fit is the new racism. Forget that word. It should be culture add-on.”

3 Traits to Look For in Your Next Customer Experience Candidate
3 Traits to Look For in Your Next Customer Experience Candidate

You’re likely no stranger to the challenge that comes with retaining customer experience employees.

A Case for Talent-Based Competency Models (And How AI Can Help)
A Case for Talent-Based Competency Models (And How AI Can Help)

The Future of Competency Models, Part 2. In our last blog post, we came down a little harsh on competency models. We aren’t going to apologize though; it was pretty well-deserved.

The Incompetence of Competency Models: Why They Fail (And How to Fix Them)
The Incompetence of Competency Models: Why They Fail (And How to Fix Them)

The Future of Competency Models, Part 1. The words “competency model” may feel a little dated, but competency models when created and used correctly are only just reaching their heyday.

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