Join the talent revolution

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work. 

As the Solutions Engineer, you’ll build and lead the quality & systems team, reporting to the Director of Engineering. Your team will collaborate with a variety of internal teams from Engineering, Product, and Customer Success through to our enterprise customers. You’ll lead the quality, technical support, and security functions within Plum. 

WHAT YOU’LL DO 

• Guide your team to maintain and expand the QA coverage for our web-based application. 
• Plan and organize necessary test cycles in collaboration with the Engineering and Product teams, designing ways to track top issues and efficient ways to triage and resolve bugs. 
• Track and ensure a smooth release process while maintaining high app quality. 
• Lead your team to develop and maintain test cases for both new and existing features. 
• Be a reliable, friendly, and non-judgmental source of early feedback on new functionality and feature changes. 
• Guide your team in providing useful, accurate, and friendly technical support to Plum’s customers. 
• Triage bugs and performance incidents, and work toward resolution with the Product and Engineering teams. 
• Collaborate with our Customer Success team to on-board and configure integrations of Plum’s software with customer systems. 
• Assess and document suggestions for new or improved product functionality based on customer feedback. 
• Document new or updated support information in knowledge base articles. 
• Keep customers informed of problem resolutions. 
• Influence and make improvements to the way we support our users and make sure their experience is the best possible. 
• Provide basic technical support to internal teams by provisioning and caring for corporate machines and enhancing our use of Microsoft 365. 

WHAT YOU’LL NEED 

• Extensive experience in Quality Assurance or Technical Support, ideally as a people leader. 
• Desire to work as both a coach and a player. 
• Working knowledge of web-based application architectures. 
• Experience with Agile/Sprint process. 
• Knowledge of testing methodologies for web-based applications. 
• Ability to communicate across departments and leadership skills. 

WHO YOU ARE 

• Attend to details to ensure accurate and timely completion of projects.
• Solve complex problems despite time pressure.
• Provide guidance, advice, and coaching.
• Give clear direction and inspire others to head in that direction.
• Explain ideas with clear and concise language.
• Listen carefully and ask clarifying questions.

WHO WE ARE 

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives: 

• Competitive health benefits 
• Flexible work schedule 
• Bi-weekly team meals 
• Fun monthly company events and activities 
• Relaxed dress code and atmosphere 
• Dog-friendly office 
• Coaching and internal growth opportunities

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey. By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work. 

We are looking for a Product Lead to help create and develop our Product practice to transform us into a market-driven organization. With this market-focus, you will play a key role in defining an industry and eliciting positive change in the best and largest global organizations improving the work and lives of tens of millions.  

WHAT YOU'LL DO

• Implement stage-appropriate product management best practices across the organization and grow and lead a team of product managers, thereby building the future of the Plum suite of products 
• Collaborate with designers, developers, marketers, sales teams, and customers, from concept to deployment to adoption  
• Create and define the "what" and the "why" in our product, while supporting the design and development teams who focus on the "how" and "when" 
• Shape projects, manage milestones, and escalate issues to ensure project delivery 
• Research market trends, the competitive landscape, and user experience 

WHAT YOU'LL NEED

• Product craftsmanship: innovation through iteration, “bottoms up” leadership, communication, and orchestration - not having the ‘right’ answer but knowing how to figure it out. 
• A large toolbox of product management skills 
• A keen insight for asking the right questions 
• Ability to decipher unsaid user needs 
• Skills to navigate a vast market and a developing environment 
• Experience in the business, technical, and operational sides of product 
• Past exposure to managing multidisciplinary teams and working closely with technical and non-technical team members to meet strategic objectives 
• Bonus: Experience in Business-to-Enterprise product management, knowledge of the Human Resources industry or systems, and/or experience with Design Thinking

WHO YOU ARE

• Passionate about knowledge transfer and have a love for teaching and developing others 
• Enthusiastic about building new products, writing detailed product specs, and overseeing the product development process 
• Capable of balancing strategic decisions while being empathetic to user needs 
• You are eager to demonstrate ownership of problems and work collaboratively towards innovative solutions 

WHO WE ARE

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives: 

• Competitive health benefits 
• Flexible work schedule 
• Bi-weekly team meals 
• Fun monthly company events and activities 
• Relaxed dress code and atmosphere 
• Dog-friendly office 
• Coaching and internal growth opportunities

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey. By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email accessibility@plum.io. 

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work.

As Manager of Marketing, you will own the marketing strategy and vision as Plum scales. You will be leading your team in working cross-departmentally with product and sales to achieve growth strategies at Plum. Reporting to the Chief Revenue Officer, you are a person who enjoys working with a diverse set of stakeholders, gathering and managing the requirements of the business, and working to enhance process & reporting solutions to give the most benefit to our end users.

WHAT YOU’LL DO

• Develop a marketing strategy and fully integrated marketing plan to align to Plum's overall revenue objectives
• Create targeted demand generation programs to capture opportunities for Sales
• Oversee content strategy to produce engaging content targeted at our Ideal Customer Profile (ICP) to drive conversion
• Focus Plum’s messaging to resonate with our ICPs, educate the market, and move buyers through the sales funnel
• Develop an annual marketing budget and provide regular reporting on ROI and Key Performance Indicators (KPI’s)
• Build relationships with key channel partners and create joint go to market marketing programs
• Ensure marketing platforms are being optimized and assess gaps/new platforms
• Analyze reports to assess effectiveness of channels/platforms and optimize funnel conversion (Google Analytics, HubSpot, etc.)
• Oversee Plum’s brand and social media strategy to grow audience and establish thought leadership
• Manage outside agencies, outsourced labour, and third parties
• Oversee all organic and paid Search, SEO, and SEM campaigns
• Manage the development of an ABM focused campaign strategy
• Coach and mentor the marketing team

WHAT YOU’LL NEED

•  You have 5+ years proven success at a small-to-mid-sized technology company in growth marketing, account-based marketing and content strategy, combined with 2+ years leading a marketing team. Bonus if you have SaaS B2B and product marketing experience.
• You have expertise with CRM (HubSpot an asset), Google Analytics, Google Ads, Google Search Console, and LinkedIn Ads.
• You can influence, inspire, coordinate and collaborate with your team and across the organization to achieve results.
• You are comfortable working with everyone from the newest intern to C-level executives.
• You have outstanding communication skills across all platforms

WHO YOU ARE

• You are data-driven and use metrics to inform strategic decisions
• You are passionate about using creative outlets to provide engaging messaging to your audience
• You are highly collaborative and want to lend your experience and expertise to guide the work of a team and mentor individuals.
• You have a strong growth marketing track record, with samples and results of past campaign success and learnings.
• You’re a self-starter, team player and willing to take initiative with a ‘can do’ attitude
• You have a knack for taking complex concepts and breaking them down in to messaging that will resonate with consumers
• You have the ability to receive and deliver feedback constructively
• You will bring a level of sophistication and thought leadership to our marketing endeavors or experimentation and agility

WHO WE ARE

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Competitive health benefits
• Flexible work schedule
• Bi-weekly team meals
• Fun monthly company events and activities
• Relaxed dress code and atmosphere
• Dog-friendly office
• Coaching and internal growth opportunities

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Discovery Survey you’ll get a chance to check out our base product firsthand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work. 

We are currently looking to grow our Revenue team with an Engagement Manager. You will manage and deliver Plum products and services that enable our customers to realize their business objectives. These engagements focus on onboading and pilots of the full platform of Plum talent solutions. In joining our team, you will get hooked to the problem we are trying to solve in preparing mid-size and enterprise clients for the Future of Work.  

WHAT YOU’LL DO 

• Operational owner of client onboarding and pilots. 
• Understand our customers’ needs, their business and talent processes, and how success is defined for each engagement. 
• Lead our clients through the process of implementing Plum, including stakeholder management, communications, and ensuring full-scale implementation and/or renewal. 

• Establish clear benchmarks and success metrics; ensure these goals are being exceeded at each phase of onboarding. 
• Develop and maintain deep relationships with client stakeholders. 
• Manage overall communications strategy across internal and client stakeholders. 
• Work with clients to develop learning and development plans and materials to maximize adoption and a clear understanding of solution value and application. 
• Produce and maintain project management documents, reports, and presentations in a collaborative manner with client. 
• Ensure a feedback loop with Product Management. 
• Act as a point of continuity from Sales to Engagement, and eventual handover to Customer Success Manager. 
• You may be required to travel from time to time to client offices. 

WHAT YOU’LL NEED 

• 2-5 years of hands-on experience leading the delivery of multiple corporate/enterprise-level consulting projects. 
• Experience in project management 
• Extraordinary written, verbal, and visual communication skills 
• Have presented to business decision makers, as well as to technical subject matter experts 
• Have owned extended remote and on-site client engagements, business process reviews, and planning sessions. 
• Industrial-Organizational Psychology or OD or Management Consulting background an asset but not required. 
• HR tech, EIM, ATS, and HCM experience also an asset but not required. 

WHO YOU ARE 

• You are self-confident, highly motivated, and high energy. You show a sense of urgency to drive results, and you have good analytical and problem-solving skills. 
• You successfully lead multiple projects simultaneously, handle a fast-paced work environment, take on new challenges, and handle changing priorities/objectives. 
• You are able to own new processes to support your efforts and objectively evaluate their performance. You are able to learn and fail fast. 
• When presenting, you read an audience and synthesize and surface information in a way that is well understood, whether it’s during informal communication or a presentation. 
• You have emotional and social awareness to align with varying stakeholders and remove blockers. 
• You are motivated by challenge and incremental wins. You can stay positive and laugh when needed. 

WHO WE ARE 

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives: 

• Competitive health benefits 
• Flexible work schedule 
• Bi-weekly team meals 
• Fun monthly company events and activities 
• Relaxed dress code and atmosphere 
• Dog-friendly office 
• Coaching and internal growth opportunities 

NEXT STEPS 

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Plum Talent Assessment you’ll get a chance to check out our base product first hand and get your own Plum Talent Profile that highlights your strengths and gives you tips to make sure your next role is the right fit. 

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. 

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work.

We are looking for a UX Designer to join our team. Reporting to the Head of Design, you will lead efforts to create new and better experiences for Plum’s growing roster of customers. By bringing your full arsenal of UX design, interaction design, and visual design, you, along with the rest of our talented Design Team will be building the future.

From ideation to development to release, you’ll work with the Product, Design, Marketing, and Software Development teams to deliver products that are changing the landscape in Talent Management. We know, Talent Management isn’t as sexy as the latest AI photo app that puts mustaches on everyone, but it is a space that has no real tools yet. You’ll help build a new set of applications the business world desperately needs.

WHAT YOU'LL DO

• Meet with customers to research user behavior
• Create wireframes, prototypes, and high-fidelity designs
• Create interactive prototypes using Adobe XD and other tools
• Measure and report qualitative and quantitative UX outcomes
• Create visually stunning and intuitive interfaces
• Communicate with customers and our various teams to receive feedback as part of our iterative process
• Conduct UX research and usability testing, and apply those learnings in your designs

WHAT YOU'LL NEED

• Portfolio demonstrating your UX skills and design process (link to portfolio in resume is appreciated)
• Understanding of the technical limitations behind your UX decisions
• Familiarity with writing UI copy
• 2-5 years of industry UX design
• A Bachelor’s degree or equivalent training and work experience
• The ability to adapt based on better data and feedback
• The ability to use objective measures to defend design decisions

Bonus:

• You’ve designed for B2B/Enterprise customers
• Have taken HCI courses or other behavioral research courses
• You have a working knowledge of HTML5, CSS, and JavaScript

WHO YOU ARE

• You view problems from a unique perspective in order to overcome obstacles
• You can receive and give feedback constructively
• You attend to details to ensure accurate and timely completion of projects
• You enjoy simplifying complicated problems into easy-to-use solutions

WHO WE ARE

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Competitive health benefits
• Flexible work schedule
• Bi-weekly team meals
• Fun monthly company events and activities
• Relaxed dress code and atmosphere
• Dog-friendly office
• Coaching and internal growth opportunities

NEXT STEPS

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email accessibility@plum.io.

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work.

The Account Executive will be responsible for applying an understanding of Plum’s value proposition, products, sales methodology and processes, and customer base while selling to mid-market and enterprise organizations. In this role, you will focus on companies that can benefit from Plum's software solution for talent acquisition and talent management teams. The primary function of this position is new account acquisition and expansion within existing accounts.

WHAT YOU'LL DO

• Develop and execute a sales plan to meet and exceed your targets
• Engage prospects and customers in a complex B2B sales cycle
• Evaluate prospects and/or customers to determine reason, resistance and resources
• Demonstrate the value of Plum’s solution to meet key stakeholders' needs/requirements through precise and personalized demos, presentations, proposals, etc.
• Scope professional services engagements (implementation, pilot, etc) in collaboration with a Plum’s Engagement Manager
• Negotiate contract/agreements to arrive at win-win outcomes
• Align with other Plum team members and contribute to our entire team’s success
  
  

WHAT YOU'LL NEED

• 5+ years’ experience selling to mid-market and enterprise organizations
• Demonstratable success managing and closing complex B2B sales cycles preferably in a SaaS software or technology environment
• Impeccable customer-facing skills (written, verbal, and presentation)
• Functional knowledge of B2B SaaS selling methods
• Experience tracking your activities and outcomes in a CRM
• HR knowledge/experience is an asset but not a requirement
• Some availability for travel (up to 20%)
  
  

WHO YOU ARE

• Hyper-focused on success for Plum and our customers
• One who acts with integrity and honesty
• Persuasive, assertive when needed and emotionally intelligent
• Personal, warm and engaging
• Excited about the possibilities that Plum can bring to an enterprise organization
  
  

WHO WE ARE

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Competitive health benefits
• Flexible work schedule
• Bi-weekly team meals
• Fun monthly company events and activities
• Relaxed dress code and atmosphere
• Dog-friendly office
• Coaching and internal growth opportunities
  
  

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email accessibility@plum.io.

Are you a seasoned HR professional that is ready for a new opportunity? Are you looking to use your people and relationship skills to help multiple organizations instead of just your own? We are an HR tech company, on the cutting edge of preparing companies for the Future of Work and we want to add a subject matter expert to our growing sales team (that’s you!). “Sales?! I don’t do sales!” You say? Well, we have a different perspective; you are selling your organization daily to candidates, prospects and team members alike! No previous sales experience is required, as you already know how to connect with a variety of different stakeholders, and more importantly, you can talk the talk of Human Resource Professionals. Every day you will get to consult companies, learn their pain points and see if Plum’s technology is a good fit for their talent needs. Just check out our Plum Discovery Survey for yourself and picture how it can revolutionize HR systems for Medium-Enterprise organizations.

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. The HR function itself is going through significant changes as senior HR leaders are being asked to leverage new data sets and tools to enable more intelligent talent acquisition and talent management decisions. That’s where Plum - and you - come in!

At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work.

As an HR Account Executive (Consultant), you will apply your own HR expertise alongside an understanding of Plum’s value proposition, products, sales methodology and processes. Reporting to a Sales Manager, you will focus your time on companies that can benefit from Plum's software solution for talent acquisition and talent management teams. For potential customers, you will manage an often-lengthy relationship-driven process and strategically work with contacts to determine if Plum is the right fit for their unique needs through to contract signature. For current customers, you will work to ensure the expansion of existing accounts based around an appropriate rationale/reason.

WHAT YOU’LL DO 

• Demonstrate the value of Plum’s solution to meet key stakeholders' needs/requirements through precise and personalized demos, presentations, proposals, etc.  
• Develop and execute an account plan and meet/exceed your goals 
• Engage prospects and customers in a complex pre-sale or pre-upsell process 
• Evaluate prospects and/or customers to determine reason, resistance and resources 
• Scope professional services engagements (implementation, pilot, etc) in collaboration with a Plum’s Engagement Manager 
• Negotiate contract / agreements to arrive at win-win outcomes  
• Align with other Plum team members and contribute to our entire team’s success 

WHAT YOU’LL NEED 

• 5+ years’ experience in human resources or related people leadership positions  
• Demonstrable success overcoming status-quo or bureaucratic barriers  
• A learned appreciation for the value of technology for HR Executives  
• Impeccable customer facing skills (written, verbal, and presentation)  
• Some availability for travel (up to 20%) 

WHO YOU ARE 

• Hyper-focused on success for Plum and our customers 
• Personal, warm and engaging  
• One who acts with integrity and honesty 
• Persuasive, assertive when needed and emotionally intelligent  
• Excited about the possibilities that Plum can bring to an enterprise organization  

WHO WE ARE 

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives: 

• Competitive health benefits 
• Flexible work schedule 
• Bi-weekly team meals 
• Fun monthly company events and activities 
• Relaxed dress code and atmosphere 
• Dog-friendly office 
• Coaching and internal growth opportunities 

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email accessibility@plum.io. 

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work.

Plum is seeking a Manager of Customer Success who will drive the effectiveness and efficiency of our Customer Success team. Reporting directly to the Chief Revenue Officer, this role will define our customer success strategy, tactics, and processes. The Manager of Customer Success will provide direction and guidance to the Customer Success team on account management strategies, tools, and approaches with their accounts. You and your team will be measured on retention, customer satisfaction, and expansion.

WHAT YOU’LL DO

• Own the quarterly and annual renewal quota and expansion targets
• Design and deliver programs across Plum’s customer journey that drive user engagement and adoption
• Develop success plans for key clients that include their critical success factors and tactics to achieve these outcomes
• Coach the Customer Success team in the execution of the tactical plan and achievement of desired results
• Partner with leaders in other departments, including Sales, Marketing and Product, to ensure clients achieve their expected outcomes

WHAT YOU’LL NEED

• 5 years of experience in a Customer Success or Account Management role, 2 – 3 years leading a team
• Proven track record of designing and executing programs across customer success functions
• Experience with SaaS B2B an asset
• Limited travel may be required

WHO YOU ARE

• You lead with humility and empathy, respecting and learning from the perspectives of others
• You approach problems with a creative mindset and are solution oriented
• You enjoy building relationships and cultivating positive customer experiences
• You keep your promises, taking your commitments to others seriously, and you have strong integrity
• You are great at establishing clear direction, helping others achieve their best work
• You have a proven ability to articulate complex solutions and deliver precise business cases that resonate with stakeholders across the decision-making hierarchy

WHO WE ARE

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Competitive health benefits
• Flexible work schedule
• Bi-weekly team meals
• Fun monthly company events and activities
• Relaxed dress code and atmosphere
• Dog-friendly office
• Coaching and internal growth opportunities

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work.

As a Customer Support Specialist, you will be responsible for the day-to-day support and success of our clients. You will leverage your expert knowledge of Plum to deliver an excellent customer experience. Together with your customer success colleagues, you will ensure that our customers achieve their expected outcomes. 

WHAT YOU’LL DO

• You’ll be front of the line for customer support inquiries, helping them get the information they need, quickly and efficiently
• You’ll contribute to the Plum Help Center, creating and maintaining content that explains how to best use the product
• You’ll take initiative to recommend and implement process improvements that optimize the customer experience
• You’ll record and report customer feedback
• You’ll become a subject matter expert in all things Plum and continue to grow your knowledge as the product evolves.
• Special projects as needed.

WHAT YOU’LL NEED

• Customer support, or relevant experience
•  Excellent verbal and written communication skills, in both English & French
• Experience with Zendesk or similar customer support software an asset
• Experience with B2B SasS is an asset

WHO YOU ARE

• You are customer-focused; you have a desire to help your customers meet/exceed their business goals.
• You don’t mind being flexible when needed; you can anticipate change and adjust priorities and strategies accordingly.
• Working as part of a team comes easy to you. You understand how to interact with colleagues to drive group goals.
• You have a technical aptitude to learn software programs.
• You enjoy the challenge of working with a variety of different people at various levels, and your strong interpersonal skills enable you to do this with ease
• You are eager to join a company in which you can work hard and develop in a rewarding career with growth opportunities

WHO WE ARE

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Competitive health benefits
• Flexible work schedule
• Bi-weekly team meals
• Fun monthly company events and activities
• Relaxed dress code and atmosphere
• Dog-friendly office
• Coaching and internal growth opportunities

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email accessibility@plum.io.

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work.

As a Senior Software Developer, you’ll join the Engineering team to build, support, and evolve Plum’s application and infrastructure. Our application is built using Python/Django, Typescript/Angular, and we leverage Docker in all environments from development through to production (AWS ECS/ECR).

WHAT YOU’LL DO

• Join an Agile team that works in close collaboration with the Product team to estimate, build, support, and evolve the Plum application.
• Design and develop new products and features with the team.
• Mentor, support, and foster the technical growth of team members through code review and one-to-one guidance.
• Contribute to the building, managing, monitoring and maintaining of Plum’s cloud infrastructure, following infrastructure-as-code principles utilizing different technologies.
• Maintain, support, and develop tools related to our continuous integration pipeline.
• Collaborate with our Information Security team to further harden the Plum infrastructure, while leveraging tools to monitor for malicious activity.

WHAT YOU’LL NEED

• Experience mentoring and coaching junior software developers
• Experience building RESTful APIs and have experience with Python.
• Experience building single-page web applications (e.g. Angular, React, etc.).
• Comfort and preference for working in a Linux environment.
• Experience using Docker in a production environment.
• To believe strongly in writing testable and maintainable code.
• Experience with and knowledge of SQL (PostgreSQL a plus).
• Experience managing, monitoring, troubleshooting, and tuning production deployments in AWS, would be an advantage.
• Experience with the hardening and monitoring of cloud-based web application architectures, would be an advantage.

WHO YOU ARE

• Explain ideas with clear and concise language.
• Receive and deliver feedback constructively.
• Build and maintain long-term working relationships.
• Adapt to others' strengths and weaknesses.
• Attend to details to ensure accurate and timely completion of projects.
• Solve complex problems despite time pressure.
• Consistently surpass quality standards.

WHO WE ARE

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Competitive health benefits
• Flexible work schedule
• Bi-weekly team meals
• Fun monthly company events and activities
• Relaxed dress code and atmosphere
• Dog-friendly office
• Coaching and internal growth opportunities

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email accessibility@plum.io.

The future of work means a growing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. At Plum, we’re preparing enterprise organizations for the biggest disruption to the workforce since the industrial revolution by quantifying people’s innate strengths and matching them to jobs where they thrive. We are a Waterloo-based SaaS company of 22 people (in the process of doubling in size!) that automates advanced Industrial/Organizational Psychology to provide organizations with the talent data they need to prepare for the future of work.

As a Software Developer, you’ll join the Engineering team to build, support, and evolve Plum’s application and infrastructure.  Our application is built using Python/Django, Typescript/Angular, and we leverage Docker in all environments from development through to production (AWS ECS/ECR).

WHAT YOU’LL DO

• Join an Agile team that works in close collaboration with the Product team to build, support, and evolve the Plum application.
• Help to design and develop new product features with the team.
• Be an active participant in the code review process.
• Create unit tests for existing and new code bases.
• Document system, feature, and testing designs with the team.
• Monitor and maintain the system with bug fixes.
• Learn our backend and frontend languages/frameworks.
• Continually strive to increase your software development craft through participating in learning opportunities and receiving one-to-one guidance.

WHAT YOU’LL NEED

• Experience building RESTful APIs and have experience with Python.
• Experience building single page web applications (e.g. Angular, React, etc.).
• Comfort and preference for working in a Linux environment.
• To believe strongly in writing testable and maintainable code.
• Experience using Docker is an advantage.
• Experience with and knowledge of SQL (PostgreSQL a plus).

WHO YOU ARE

• Explain ideas with clear and concise language.
• Receive and deliver feedback constructively.
• Build and maintain long-term working relationships.
• Adapt to others' strengths and weaknesses.
• Attend to details to ensure accurate and timely completion of projects.
• Solve complex problems despite time pressure.
• Consistently surpass quality standards.

WHO WE ARE

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

• Competitive health benefits
• Flexible work schedule
• Bi-weekly team meals
• Fun monthly company events and activities
• Relaxed dress code and atmosphere
• Dog-friendly office
• Coaching and internal growth opportunities

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Discovery Survey you’ll get a chance to check out our base product first hand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email accessibility@plum.io.

We're always looking for awesome people like you. Even if your dream job isn't listed, please share your unique Plum talent profile with us - we may have just the spot for you!

Who We Are

The future of work means an increasing impact from artificial intelligence, the automation of jobs, and changing models of what work looks like. The shake-up will be felt across all industries in every department; “That’s the way it’s always been done” will no longer be a valid excuse to justify traditional business processes and methodologies. We are a Waterloo-based technology company that helps solve this problem by combining advanced Industrial/Organizational Psychology with Artificial Intelligence to help companies hire, grow and retain top talent.

At Plum, we believe in transparency, and a culture of support and team orientation displayed first and foremost by our leadership team. Daily interactions with our Directors and our Co-founders are not uncommon in our small but growing team. We are also committed to helping our team members reach their full potential with coaching and internal growth opportunities (we also love to have fun on a daily basis)!

Working at Plum

• Competitive health benefits
• Flexible work schedule
• Bi-weekly team meals
• Fun monthly company events and activities
• Relaxed dress code and atmosphere
• Dog-friendly office

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Apply link below). By taking our Plum Talent Assessment you’ll get a chance to check out our base product first hand and get your own Plum Talent Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.