It’s no secret that retaining call center representatives is a universal challenge for organizations in that industry. One of our customers, SureCall, an outsourced call center, was no different — they saw one third of their employees churn every year.
In this case study, we found out that SureCall was able to drop their annual turnover rate down to 6% (an increase in retention by 80%!). Not only that, but they discovered that Plum Match Scores did a better job of identifying high performing candidates than resumes — so SureCall eliminated resumes from their hiring process altogether. Download our SureCall case study to read the whole story.