Employee Experience Platform

(EXP) 

Glossary of HR Terms What is an Employee Experience Platform (EXP)

What is an EXP?

An Employee Experience Platform (EXP) is a digital solution that integrates various HR and workplace tools to create a seamless, personalized employee journey. It focuses on improving employee satisfaction, productivity, and engagement by centralizing communication, learning, collaboration, and feedback into a unified experience.

Why it matters

Employee experience directly impacts retention, engagement, and performance. EXPs help organizations deliver consumer-grade digital experiences to their workforce, making HR processes intuitive and accessible. By combining information, tools, and insights, these platforms empower employees while reducing friction in daily workflows.

Where it fits in the HR stack

The EXP sits in the employee experience and engagement layer of the HR stack. It connects with HRIS for core employee data, LMS for learning, performance management systems for feedback, and collaboration tools (e.g., Slack, Microsoft Teams) to integrate HR into daily workflows.

Elevate every employee’s experience

An employee experience platform is only as powerful as the insights behind it. Plum enriches your EXP with data on the soft skills that drive engagement, growth, and retention. By connecting individual strengths to meaningful opportunities, you create a workplace where people thrive.

Enhance your EXP with Plum

Common use cases/Examples

  • Delivering personalized onboarding experiences.
  • Centralizing employee resources, communications, and policies.
  • Integrating learning modules and career development opportunities.
  • Running pulse surveys and feedback loops.
  • Enabling employees to manage tasks like time-off requests or performance check-ins in one hub.

Examples of companies that use it

  • Large enterprises such as Microsoft and Unilever using Viva (Microsoft EXP) to unify employee engagement, learning, and well-being.
  • Mid-sized companies leveraging platforms like Qualtrics EX, ServiceNow Employee Experience, or Workday People Experience.
  • SMBs and startups adopting simpler EXP-like platforms (e.g., Leapsome, Culture Amp) to combine engagement, performance, and learning into one solution.

FAQ

HRIS is focused on storing and managing employee data, while EXP is focused on the employee’s day-to-day experience by integrating HR tasks with collaboration and engagement tools.

Not exactly. Engagement tools measure and improve sentiment, while EXPs are broader, combining communication, engagement, development, and workflows into one integrated platform.

Yes. EXPs are designed to be accessible from anywhere, making them ideal for distributed workforces that need unified communication and collaboration.

Common challenges include integration complexity, change management, and ensuring employees adopt the new platform. Success depends on leadership support and thoughtful rollout.

Yes, when well integrated. The best EXPs tie into daily work tools like Slack or Teams, ensuring HR processes and resources are accessible in the flow of work.