Performance Management System 

(PMS)

Glossary of HR Terms Performance Management System (PMS)

What is a PMS?

A Performance Management System (PMS) is a software platform or process framework designed to evaluate, monitor, and improve employee performance. It supports goal setting, continuous feedback, performance reviews, and development planning to align individual contributions with organizational objectives.

Why it matters

Effective performance management ensures employees understand expectations, receive regular feedback, and are recognized for achievements. A strong system boosts engagement, productivity, and retention while enabling organizations to identify high performers, skill gaps, and succession opportunities.

Where it fits in the HR stack

Performance management sits in the talent management layer of the HR stack. It often integrates with HRIS for employee data, learning management systems (LMS) for development, and employee engagement platforms for feedback loops.

Common use cases/Examples

  • Setting and tracking employee goals (OKRs or KPIs).
  • Conducting quarterly or annual performance reviews.
  • Facilitating 360-degree feedback and peer reviews.
  • Aligning performance outcomes with compensation and promotions.
  • Identifying training and development opportunities based on performance data.

Examples of companies that use it

  • Tech companies like Google and Adobe, known for shifting away from annual reviews to continuous feedback systems.
  • Enterprises using systems like SuccessFactors (SAP), Workday, or Oracle HCM for global performance management.
  • SMBs and startups adopting tools like Lattice, 15Five, or Betterworks to implement flexible, growth-oriented performance tracking.

FAQ

Engagement tools measure sentiment and motivation, while PMS evaluates and improves employee performance. They are often integrated for a holistic employee experience.

Many organizations are moving toward continuous feedback models instead of relying solely on annual performance reviews, which can feel outdated and less impactful.

Yes. Many systems connect performance outcomes to bonuses, raises, and promotions to ensure fairness and alignment with business goals.

Yes. Most modern platforms include tools for goal tracking, virtual check-ins, and real-time feedback, making them ideal for distributed teams.

Common challenges include manager bias, inconsistent feedback, and resistance to adopting new processes. Successful implementation requires training and cultural alignment.