Talent Trends: Customer Experience Edition

What Are Organizations Looking For and Who Is Applying?

Why do customer experience roles, like call center agents, customer success managers, and account managers, experience so much turnover? The call center industry alone sees an annual turnover rate between 30 and 45 percent (compared to the U.S. average of 15.1 percent across all jobs).  We’re leveraging our unique human potential data sets to determine why talent gaps may be contributing to such high turnover in customer experience roles. 

Talent Trends - Customer Exp Screenshot

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